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ServiceNow CIS-CSM Certification Exam is a comprehensive test that covers all aspects of ServiceNow CSM implementation. It includes topics such as customer service management processes, service level management, incident management, problem management, change management, and knowledge management. CIS-CSM exam is designed to test the candidate's knowledge of the ServiceNow CSM platform and their ability to configure and implement it effectively.

ServiceNow CIS-CSM certification exam is designed to validate the skills and knowledge required for implementing and managing the Customer Service Management (CSM) module in ServiceNow. CIS-CSM Exam is intended for individuals who have experience working with ServiceNow and wish to enhance their expertise in customer service management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam comprises 60 multiple-choice questions and has a time limit of 90 minutes.

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ServiceNow CIS-CSM Exam measures an individual's proficiency in configuring, customizing, and managing ServiceNow's customer service management applications. CIS-CSM exam covers various topics, including customer service management fundamentals, case management, knowledge management, service level management, and performance analytics. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification validates that an individual has the knowledge and skills required to implement and manage customer service management solutions that meet business requirements.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which of the following are true regarding the Community Portal application? (Choose two.)

A. It is only available to CSM license holders
B. Most of the configuration does not require System Administrator role
C. It is available by default with the Support and Service portals
D. It is available to any customer with a Community license

Answer: A,D

NEW QUESTION # 42
What is KCS (Knowledge Centered Services)?

A. A dashboard with specific visualization of the different knowledge bases and categories
B. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
C. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted
D. An application that helps agents and managers to create cases from Knowledge articles

Answer: C

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge- management/concept/knowledge-centred-configuration.html#:~:text=Knowledge%2DCentered%20Service%
20(KCS),KCS%20(V6)%20verified%20product.

NEW QUESTION # 43
Which social media channels are NOT available out-of-box?

A. Facebook
B. None of the above
C. LinkedIn
D. Twitter
E. All of the above

Answer: B

NEW QUESTION # 44
The default configuration automatically closes resolved Cases after how many days?

A. 3 days
B. 5 days
C. Cases are not automatically closed by default Most Voted
D. 10 days

Answer: C

NEW QUESTION # 45
What are the ways the Customer Portal Locale feature can be used?
Choose 2 answers

A. Ensure only authenticated users can choose a language/locale on a customer service portal
B. Allow authenticated and guest users to choose a language/locale on a customer service portal
C. Restrict access to a customer service portal based on where a user is physically located
D. Forward authenticated and guest users to a translated customer service portal

Answer: C,D

NEW QUESTION # 46
......

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